Global Public SaaS Provider
Client Challenge
Majority of the 4,600-end users work remotely. The remote work force introduces significant complexities in tracking and managing remote assets for new hires, leaving resources, and swap for refreshes/break-fix activities.
Current Environment
- Client has 4,600 employees in 27 countries
- Remote resources are spread across North America, Europe and Asia-Pacific.
- Rapid growth while struggling with employee retention
NMC Solution
- Direct secure integration to client’s ITSM tool for processing end user asset requirements.
- Direct secure integration to warehouse facilities across the globe.
- Centralized resource team processing and fulfilling assets in and out (new and used) locally or within region.
- Asset tracking and management reporting real-time.
- Configuration/build solutions to enable “zero-touch”.
Business Benefits
- nd user asset management satisfaction is the highest it is ever been.
- Cost has been significantly reduced across the organization.
- Accurate asset data allowing for rapid asset allocations, returns, and replacements.
- Effective communication “real-time” of all asset management activities across the organization especially to remote end users,