Over 10 years we help companies reach their financial and branding goals. Engitech is a values-driven technology agency dedicated.



411 University St, Seattle, USA

+1 -800-456-478-23

Global Video game developer, publisher and esports tournament organizer​

Client Challenge

A global company with multiple acquisitions operating independently with multiple tools & processes. The goal for the client was to consolidate the support environment and enable a Unified Support team, tools, and processes. 

Current Environment

  • 3000+ Employees
  • 4500+ Monthly Incident volumes
  • Global & Hybrid Workforce
  • Multiple Helpdesks across the globe
  • Multiple Support & Operations Tools

NMC Solution

  • Leadership & Merger Team for Consolidation of Helpdesks
  • 15+ Helpdesk staff
  • 24×7 Dedicated Team
  • End to End Incident & Service Management
  • Program Management & Governance

Business Benefits

  • Consolidated IT Operations under one leadership
  • Consolidated & Integrated multiple IT Operations tools & Process
  • Reduced License & Operating costs by 40%
  • Improved customer experience by enabling multiple channels of communication with the IT Staff
  • Provided the client the visibility of the global IT footprint & problems through a single pane of glass