Global Fintech Client
Client Challenge
The client being a global fintech company needed to have complete visibility of their network, cloud & datacenter infrastructure and improve operational availability of the services.
Current Environment
- 800 Users
- 550 US (NY, VA, CO)
- 150 Australia
- 100 Canada
- 300 Network Devices
- 4,000 Compute Instances (Data Center, Cloud)
- 800 TB storage
NMC Solution
- Introduced a 24×7 Shared Services Monitoring Team (NOC)
- Enabled a single-pane of glass view to all infrastructure services and availability through the monitoring tools.
- Implemented automated problem handling, self-healing and ticket creation through workflow automation and virtual agents.
Business Benefits
- Reduced false positive alarms by 72%
- Automation
- Implemented Virtual Agent
- Auto-fulfillment
- Self-healing – incident management
- Improved overall environment uptime (by >15%)
- Cost Efficiencies
- Leverage offshore skills / wage arbitrage
- Dedicated Support Resources also assigned and responsible for on-demand IT project