Over 10 years we help companies reach their financial and branding goals. Engitech is a values-driven technology agency dedicated.



411 University St, Seattle, USA

+1 -800-456-478-23

Global Fintech Client

Client Challenge

The client being a global fintech company needed to have complete visibility of their network, cloud & datacenter infrastructure and improve operational availability of the services. 

Current Environment

  • 800 Users
    • 550 US (NY,  VA, CO)
    • 150 Australia
    • 100 Canada
  • 300 Network Devices
  • 4,000 Compute Instances (Data Center, Cloud)
  • 800 TB storage

NMC Solution

  • Introduced a 24×7 Shared Services Monitoring Team (NOC)
  • Enabled a single-pane of glass view to all infrastructure services and availability through the monitoring tools.
  • Implemented automated problem handling, self-healing and ticket creation through workflow automation and virtual agents. 

Business Benefits

  • Reduced false positive alarms by 72%
  • Automation 
  • Implemented Virtual Agent
    • Auto-fulfillment 
    • Self-healing – incident management
  • Improved overall environment uptime (by >15%)
  • Cost Efficiencies
    • Leverage offshore skills / wage arbitrage
    • Dedicated Support Resources also assigned and responsible for on-demand IT project